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Meet Your Success Team

One Point of Contact for IT/Analytics, Operations and Clinical Needs

Members will benefit from a dedicated group of VHAN operations, quality and IT/analytics experts, with one primary contact leading team communications. The team partners with members throughout implementation and on an ongoing basis to help with optimization. The approach can be customized to meet the goals of the practice. 

The VHAN Success Team’s one-point-of-contact approach is an efficient way to engage stakeholders—and ensure rapid, straightforward implementation that fits into your existing workflow. 

Network Operations Director

Carries you through the process, beginning to end


Clinical, Quality, and Transformation Advisor

Supports the success of your practice 

IT/Analytics Support

Ensures functionality and quality of the product

What happens first?

Your VHAN Success Team leader will reach out to schedule a welcome meeting and initiate the 30-60-90 day implementation plan. 

If you have any questions, please reach out to your network contact or email us at info@vhan.com.

Support in 4 Phases

VHAN’s Success Team walks alongside you through four phases of implementation.


Project Kick-Off

Implementation overview  
Identify practice super users
Develop timeline and meeting cadence  


30-60-90 Day Plan

30 Days
Assessment and Set-Up
60 Days
Education and Training
90 Days
Prep for Go-Live



Troubleshoot and address questions
Identify ways to optimize experience and platform utilization
Super user and practice champion support


Ongoing Support

Refreshers on features and benefits
Platform enhancements and updates
Optimization opportunities

You can access additional information on the OnePoint Landing Page.
We encourage you to share the landing page with your team for an overview and recorded demo.  

OnePoint Applications
for Every Role


Receive meaningful notifications at the point of care to close care gaps, document appropriately and react to critical external utilization events

  • Desktop application that integrates with existing workflows  
  • Minimal workflow disruption, documentation or alerts  
  • Data that reflects real patient and care experiences
Support Staff

Identify the gaps in care and risk documentation for patients being seen by my providers to determine what conditions need to be addressed during the visit

  • Quick insights brought directly to point-of-care workflows  
  • Succinct and timely insights   
  • Traceability for trust
Nurse Manager or Administrator

Review dashboards for insight on quality measure performance, ED utilization, and risk   

  • Real-time insights into quality, cost, and risk  
  • Distilled data to inform critical priorities and business spend   
  • Efficient layouts and easy distribution of insights  

Ready to get started?

Reach out to your network contact or email us at info@vhan.com